Surprise Box
Please remember that you can't return or exchange the items in the box so you must be 110% happy with the element of surprise.
Summer Surprise EXTRA
A little extra added to your summer box for FREE!!
We post out our orders at least once a week (usually much more regularly) using the services below.
We use Royal Mail and ParcelForce to send out our UK orders. Very occasionally, for large items (not including any Harbour Lane designed items) we will use Evri.
Prices are based on the size and weight of your order:
- The majority of our orders of cards and smaller items are sent using Royal Mail's Untracked post which costs £3.50 for second class, £4.50 for first. You can choose first or second class postage.
- Royal Mail are reducing the regularity they deliver second class letters. You can read more about the changes on their website, but please be aware that if you order a single card and select second class post, we will post your card first class to make sure it doesn't get gummed up in the system. We would, however, recommend building a wee bundle of goodies to add to your order instead, as our shipping rates cover up to small parcel shipping anyway, and it will ensure you get your order faster!
- For larger orders or orders for cushions and bolsters, these are sent as Medium Parcels with Royal Mail's parcel service which costs £5.50 for second class and £7.50 for first.
- Lampshades are sent using Parcel Force's insured and tracked 48 hour service which costs £9.00
If you provide an email address and/or phone number at checkout, you'll receive updates on your order.
Due to the new Brexit changes, we have suspended all shipping to the EU until we can find the most efficient and cost effective way to post orders safely.
We can ship to other international locations, although this is not available as an automatic option. Please email us with details of what you would like to order and where you would like it shipped, and we can get you a shipping quote. Some international shipping locations are subject to customs fees and duties on arrival which are the full responsibillity of the receiver.
You can also choose to collect your item from the studios for free - South Queensferry is open 10am to 5pm Tuesdays to Saturdays, 11am to 4pm Sundays and Harbour Lane Highlands in Fortrose is open 10am to 4.30pm Wednesdays to Saturdays. If you select this option we'll ping you an email to let you know as soon as your order is ready to collect.
We post out our orders at least once a week (usually much more regularly) using the services below.
We use Royal Mail and ParcelForce to send out our UK orders. Very occasionally, for large items (not including any Harbour Lane designed items) we will use Evri.
Prices are based on the size and weight of your order:
- The majority of our orders of cards and smaller items are sent using Royal Mail's Untracked post which costs £3.50 for second class, £4.50 for first. You can choose first or second class postage.
- Royal Mail are reducing the regularity they deliver second class letters. You can read more about the changes on their website, but please be aware that if you order a single card and select second class post, we will post your card first class to make sure it doesn't get gummed up in the system. We would, however, recommend building a wee bundle of goodies to add to your order instead, as our shipping rates cover up to small parcel shipping anyway, and it will ensure you get your order faster!
- For larger orders or orders for cushions and bolsters, these are sent as Medium Parcels with Royal Mail's parcel service which costs £5.50 for second class and £7.50 for first.
- Lampshades are sent using Parcel Force's insured and tracked 48 hour service which costs £9.00
If you provide an email address and/or phone number at checkout, you'll receive updates on your order.
Due to the new Brexit changes, we have suspended all shipping to the EU until we can find the most efficient and cost effective way to post orders safely.
We can ship to other international locations, although this is not available as an automatic option. Please email us with details of what you would like to order and where you would like it shipped, and we can get you a shipping quote. Some international shipping locations are subject to customs fees and duties on arrival which are the full responsibillity of the receiver.
You can also choose to collect your item from the studios for free - South Queensferry is open 10am to 5pm Tuesdays to Saturdays, 11am to 4pm Sundays and Harbour Lane Highlands in Fortrose is open 10am to 4.30pm Wednesdays to Saturdays. If you select this option we'll ping you an email to let you know as soon as your order is ready to collect.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We accept returns within 14 days of purchase. You can return your product onto one of our store gift cards or swap for a different product.
As a small business we can only issue refunds on faulty products.
Please note the following exceptions to our return and refund policy:
- Discounted, sale and custom items are final and cannot be returned or exchanged
- Jewellery items such as earrings due to hygiene reasons
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
- Bespoke and made to order items are not eligible for a refund unless faulty.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return
- We will then confirm your request and either send a return label (if the item is faulty) or advise the best postal method.
Additional Information:
- Orders must be returned in their original packaging and in perfect condition.
- As the products in our shop are usually made to order, if you need to amend your order or cancel, you must do so within 24 hours of ordering.
- As soon as we receive your returned item we will process your refund. This can take up to 5 working days to appear back in your account.
- We will only cover the return shipping fee of faulty/damaged items.
- We must be notified of damaged items within 3 working days of delivery.
- Any further questions, you can call us on 0131 574 5711 or email: hello@harbourlane.com
If you’re looking to return or exchange your order for whatever reason, we're here to help! We accept returns within 14 days of purchase. You can return your product onto one of our store gift cards or swap for a different product.
As a small business we can only issue refunds on faulty products.
Please note the following exceptions to our return and refund policy:
- Discounted, sale and custom items are final and cannot be returned or exchanged
- Jewellery items such as earrings due to hygiene reasons
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
- Bespoke and made to order items are not eligible for a refund unless faulty.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return
- We will then confirm your request and either send a return label (if the item is faulty) or advise the best postal method.
Additional Information:
- Orders must be returned in their original packaging and in perfect condition.
- As the products in our shop are usually made to order, if you need to amend your order or cancel, you must do so within 24 hours of ordering.
- As soon as we receive your returned item we will process your refund. This can take up to 5 working days to appear back in your account.
- We will only cover the return shipping fee of faulty/damaged items.
- We must be notified of damaged items within 3 working days of delivery.
- Any further questions, you can call us on 0131 574 5711 or email: hello@harbourlane.com
Summer Surprise EXTRA
A little extra added to your summer box for FREE!!
We post out our orders at least once a week (usually much more regularly) using the services below.
We use Royal Mail and ParcelForce to send out our UK orders. Very occasionally, for large items (not including any Harbour Lane designed items) we will use Evri.
Prices are based on the size and weight of your order:
- The majority of our orders of cards and smaller items are sent using Royal Mail's Untracked post which costs £3.50 for second class, £4.50 for first. You can choose first or second class postage.
- Royal Mail are reducing the regularity they deliver second class letters. You can read more about the changes on their website, but please be aware that if you order a single card and select second class post, we will post your card first class to make sure it doesn't get gummed up in the system. We would, however, recommend building a wee bundle of goodies to add to your order instead, as our shipping rates cover up to small parcel shipping anyway, and it will ensure you get your order faster!
- For larger orders or orders for cushions and bolsters, these are sent as Medium Parcels with Royal Mail's parcel service which costs £5.50 for second class and £7.50 for first.
- Lampshades are sent using Parcel Force's insured and tracked 48 hour service which costs £9.00
If you provide an email address and/or phone number at checkout, you'll receive updates on your order.
Due to the new Brexit changes, we have suspended all shipping to the EU until we can find the most efficient and cost effective way to post orders safely.
We can ship to other international locations, although this is not available as an automatic option. Please email us with details of what you would like to order and where you would like it shipped, and we can get you a shipping quote. Some international shipping locations are subject to customs fees and duties on arrival which are the full responsibillity of the receiver.
You can also choose to collect your item from the studios for free - South Queensferry is open 10am to 5pm Tuesdays to Saturdays, 11am to 4pm Sundays and Harbour Lane Highlands in Fortrose is open 10am to 4.30pm Wednesdays to Saturdays. If you select this option we'll ping you an email to let you know as soon as your order is ready to collect.
We post out our orders at least once a week (usually much more regularly) using the services below.
We use Royal Mail and ParcelForce to send out our UK orders. Very occasionally, for large items (not including any Harbour Lane designed items) we will use Evri.
Prices are based on the size and weight of your order:
- The majority of our orders of cards and smaller items are sent using Royal Mail's Untracked post which costs £3.50 for second class, £4.50 for first. You can choose first or second class postage.
- Royal Mail are reducing the regularity they deliver second class letters. You can read more about the changes on their website, but please be aware that if you order a single card and select second class post, we will post your card first class to make sure it doesn't get gummed up in the system. We would, however, recommend building a wee bundle of goodies to add to your order instead, as our shipping rates cover up to small parcel shipping anyway, and it will ensure you get your order faster!
- For larger orders or orders for cushions and bolsters, these are sent as Medium Parcels with Royal Mail's parcel service which costs £5.50 for second class and £7.50 for first.
- Lampshades are sent using Parcel Force's insured and tracked 48 hour service which costs £9.00
If you provide an email address and/or phone number at checkout, you'll receive updates on your order.
Due to the new Brexit changes, we have suspended all shipping to the EU until we can find the most efficient and cost effective way to post orders safely.
We can ship to other international locations, although this is not available as an automatic option. Please email us with details of what you would like to order and where you would like it shipped, and we can get you a shipping quote. Some international shipping locations are subject to customs fees and duties on arrival which are the full responsibillity of the receiver.
You can also choose to collect your item from the studios for free - South Queensferry is open 10am to 5pm Tuesdays to Saturdays, 11am to 4pm Sundays and Harbour Lane Highlands in Fortrose is open 10am to 4.30pm Wednesdays to Saturdays. If you select this option we'll ping you an email to let you know as soon as your order is ready to collect.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We accept returns within 14 days of purchase. You can return your product onto one of our store gift cards or swap for a different product.
As a small business we can only issue refunds on faulty products.
Please note the following exceptions to our return and refund policy:
- Discounted, sale and custom items are final and cannot be returned or exchanged
- Jewellery items such as earrings due to hygiene reasons
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
- Bespoke and made to order items are not eligible for a refund unless faulty.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return
- We will then confirm your request and either send a return label (if the item is faulty) or advise the best postal method.
Additional Information:
- Orders must be returned in their original packaging and in perfect condition.
- As the products in our shop are usually made to order, if you need to amend your order or cancel, you must do so within 24 hours of ordering.
- As soon as we receive your returned item we will process your refund. This can take up to 5 working days to appear back in your account.
- We will only cover the return shipping fee of faulty/damaged items.
- We must be notified of damaged items within 3 working days of delivery.
- Any further questions, you can call us on 0131 574 5711 or email: hello@harbourlane.com
If you’re looking to return or exchange your order for whatever reason, we're here to help! We accept returns within 14 days of purchase. You can return your product onto one of our store gift cards or swap for a different product.
As a small business we can only issue refunds on faulty products.
Please note the following exceptions to our return and refund policy:
- Discounted, sale and custom items are final and cannot be returned or exchanged
- Jewellery items such as earrings due to hygiene reasons
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
- Bespoke and made to order items are not eligible for a refund unless faulty.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return
- We will then confirm your request and either send a return label (if the item is faulty) or advise the best postal method.
Additional Information:
- Orders must be returned in their original packaging and in perfect condition.
- As the products in our shop are usually made to order, if you need to amend your order or cancel, you must do so within 24 hours of ordering.
- As soon as we receive your returned item we will process your refund. This can take up to 5 working days to appear back in your account.
- We will only cover the return shipping fee of faulty/damaged items.
- We must be notified of damaged items within 3 working days of delivery.
- Any further questions, you can call us on 0131 574 5711 or email: hello@harbourlane.com