Order paid, customs fees paid and no news for 1 month. is this serious ?
We posted the lampshade out to your address in France 2 weeks ago after various emails discussing shipping costs and custom fees. We said at the time that once we post it, it’s out of our hands and you agreed to cover any additional fees. The tracking shows it was out for delivery. We’ve been in contact with you regarding this and advised that you’d be able to contact the courier to organise redelivery as we are unable to do this on your behalf. Unfortunately we can’t do anymore until the lampshade is either delivered to your address or returned to us which is what we are waiting on and then we can advise further. We have been in contact with you throughout this process and will continue to do whatever we can to help.
I’m very happy with my light shade. The colours are lovely and it’s well made. The service was excellent, it was well packaged for delivery too.
We purchased a stunning, hand made wooden floor base , and wanted a lampshade which would compliment its beauty.
I found it at Harbour Lane Studio. The lamp shade is the perfect size , has beautiful illustrations , is bright and colourful and wonderful when lit. Very well made item, which was delivered perfectly packaged , so no damage.
I was so impressed with my shade. Would definitely buy again.
Sets my new bedroom alight- literally!